In fact, making purchases based on emotion is quite normal. Emotions always play a role in the decisions buyers make. At this article, I could read the McDonalds story what professor said before in class. Although their competitors tried to make more big burgers, they tried to make the impressive image as a marketing on and on. So they could set the image of McDonalds as a playful place, rather than a place to sell the foods. And they made the logo as a smile shape to give a happy image for customers.
I think marketing’s basic factor is high quality product, but the most important thing in marketing is a marketing strategies to sell more than before. As the writer stated in this article, we're emotional beings, and we respond to emotional appeals. And they have to win people's hearts instead of their minds. If the marketing strategy makes customers’ hearts move and emotionally toughed, revenues and good image of the company will be maximize.
Original article:
http://www.businessweek.com/smallbiz/content/nov2007/sb2007118_797874.htm?chan=search
20501008 Jeong-Hwan Kim
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